Contact Us
This page explains how to contact the team behind Betting Not On Gamstop, what we can help with, and when you are better off going straight to a bookmaker or an official support service. We publish research-based guides on betting sites not on GamStop for readers in Great Britain and the wider UK. We are an independent comparison site, not a bookmaker, so we cannot see or change anything on your betting account.
What you can contact us about
Write to us if your question concerns the content on magetown.uk. Typical reasons include:
- A correction: a fact, offer detail or payment note on one of our pages looks out of date or wrong.
- A question about how we compare sites, which is explained on our About Us page.
- A report that a listed bookmaker has changed its terms, closed or behaved unfairly towards you.
- Feedback on a guide, or a topic you would like us to cover.
- Business or media enquiries.
Please do not send us passwords, card numbers or identity documents. We will never ask for them.
What we cannot do
- Resolve account disputes. We cannot release a withdrawal, lift a limit or reopen an account. Those decisions sit with the operator.
- Act as a regulator. We cannot investigate or fine a bookmaker.
- Give financial or legal advice.
- Guarantee outcomes. We cannot promise that any bookmaker will pay out, or that a bonus will suit you.
Before you write: a quick checklist
- Check the date shown at the top of the page. Offers and terms change, and we verify details at set points rather than continuously.
- Read the bookmaker's own terms for the offer, including wagering requirements, minimum odds, expiry dates and withdrawal limits.
- Note the exact wording of the problem, the date, and the bookmaker's name.
- Keep screenshots of the offer or message you are asking about.
Including these details helps us check your point against what we published and reply usefully.
If you have a problem with a bookmaker
Start with the operator's customer support, then use its formal complaints procedure if the answer is unsatisfactory. Keep copies of all messages, bet slips and transaction records. Common causes of withdrawal delays are incomplete identity verification, source-of-funds checks and unmet bonus conditions, so check those first.
Be aware that sites not on GamStop are generally licensed outside Great Britain. That means the protections of the UK Gambling Commission regime may not apply, and your route for complaints can be different, slower or limited. Accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. Check each operator's licence details and terms yourself. You can read more in our Terms and Conditions.
If gambling is causing you harm
If betting is affecting your finances, relationships or mood, please get support rather than waiting for a reply from us. You can speak to GamCare through its National Gambling Helpline (0808 8020 133, free and confidential) or use its online chat. You can also register with GAMSTOP to self-exclude from UK-licensed sites, and use deposit limits, loss limits and gambling blocking software. Our Responsible Gambling page explains these tools. Gambling should never be treated as a source of income or a way to solve money problems. This site is for adults aged 18 and over.
How we handle your message
We use the details you send only to respond to your enquiry and to improve our pages. We aim to reply to genuine questions, but we cannot promise a set response time, and we may not reply to abusive or repetitive messages.
Our independence when you write in
The publisher may earn commission if you use some bookmaker links on this site. Commission does not buy position or change our assessment, and a message to us will not alter how an operator is rated. If you think a page reads as biased, tell us and we will review it.
If you are comparing operators, our guide to non GamStop casinos is another useful starting point.